Code of Conduct

Visitor Code of conduct

The Royals Shopping Centre has a responsibility to all our visitors to provide them with a shopping environment that is acceptable to everyone. The Royals wishes to project a family orientated atmosphere that does not offend any visitor’s values or beliefs and therefore uphold codes of conduct, which reflect socially acceptable behaviour to ensure an experience that all of our visitors can enjoy.

Visitors to the shopping centre and its boundaries are expected to observe the following guidelines:

Anti-social behaviour – Swearing, shouting, or the use of other offensive words
Visitors who express themselves publicly in a way which may be considered socially unacceptable will be asked to refrain from doing so. If any visitor persists in disrupting the peace or any actions that may be perceived as intimidating, for example the wearing of motorcycle helmets and hoods, or any groups loitering either in the centre or car park, aggressive, abusive, violent or otherwise threatening or confrontational behaviour towards centre staff or any member of the public they may be asked to leave the centre.

Spitting, throwing or horseplay
Visitors who are witnessed spitting or throwing anything may be asked to leave the centre. Visitors that are perceived to be engaging in horseplay in the centre, which include ball games, skating, using roller shoes, play fighting or running will be asked to refrain from their activities. If the visitors persist, they may be asked to leave the centre.

Vehicles within the centre
With the exception of mobility scooters and wheelchairs, visitors are not allowed to ride any vehicle within the centre. This includes skateboards, cycles, roller blades, Segways, micro or electric scooters, roller-skates and scooters. Any visitor who enters the centre on a vehicle (other than those permitted) will be asked to leave. Cyclists must not bring their cycles into the centre under any circumstances with the exception of the paramedic services or with written permission from The Royals Management

Visitors are not allowed to bring any animals or pets onto the malls with the exception of assistance dogs.

Dress code
Shirts/tops and footwear must be worn at all times. Visitors will be asked to remove crash helmets.

Climbing or sitting in undesignated areas
Climbing or sitting on any balustrade, barrier, fence, railing, floor, landscape area or similar is not permitted. Visitors that are not sitting in the designated seating areas will be asked to move to the relevant locations.

No begging, busking or unauthorised selling
Anyone who is perceived to be begging or unauthorised selling of goods anywhere on the centre or car park property will be asked to leave the premises. Busking is not permitted on The Royals property. All musicians and performers will be asked to leave the premises unless they have permission from Centre Management.

Large groups or Blocking access
Large groups (other than organised events) can be intimidating and cause obstructions on the malls blocking access to any entrance, exit, emergency exit, retail unit, corridor or parking area. Any such group may be asked to split up or leave the centre.

Filming, taking photographs, leafleting or canvassing
Filming or taking photographs for commercial purposes (with or without a tripod), leafleting, canvassing, or conducting third party interviews or surveys within the boundaries of the property is not permitted without permission of the centre management. The use of a drone, this includes inside or over the centre or car park or anywhere else within the centre’s periphery is also not permitted. Any person found conducting such business will be asked to stop immediately. Taking photographs of family or friends that won’t be used for commercial use is allowed.

Shopping trolleys
Visitors must only use the direct trolley route from stores to The Royals Car Park. Trolleys are not permitted anywhere else in the centre.

Dropping litter in The Royals is not permitted. Anyone seen dropping litter may be asked to leave the property. Cigarette butts and chewing gum are counted as litter.

Vandalism and Graffiti
Vandalism of The Royals’ private property is not permitted. This includes graffiti. Anyone seen vandalising The Royals’ property may be asked to leave, with the possibility of being subject to further legal prosecution.

There are also legal conditions which visitors must comply with:

Smoking (including vaping) is strictly not permitted in any part of the centre or car park. Any visitors smoking in the centre or car park will be asked to stop smoking or leave.

Alcohol is only to be consumed within those premises that hold the relevant licenses. Customers must stay within the boundaries of the premises where they have purchased their drinks.

Possession of any type of weapon is prohibited anywhere within the Shopping centre and Car Park.

This list is not exhaustive and The Royals Shopping Centre is private property and reserves the right to ask any visitor to leave the property whose actions we feel are inappropriate. In addition any person/s who persistently ignore any of the above or commits crime will be excluded on a permanent basis.

In the event that that a temporary or short-term requirement is needed to comply with national legislation and/or local restrictions, the centre will display clear direction of what is necessary and ask that all visitors follow the directions. For example, the Covid-19 pandemic resulted in the introduction of public safety measures, including social distancing and wearing of face coverings; a range of signage within the centre and support from The Royals Shopping Centre team members helped make the measures clear to all visitors.

Thank you for taking the time to read our Visitor Code and we look forward to welcoming you at The Royals Shopping Centre