Centre Information

The Royals Shopping Centre.

We are thrilled to welcome everyone back to The Royals Shopping Centre safely. While the easing of restrictions means that some safety measures will no longer be a legal requirement, we have listened to our customers and our colleagues, and we believe it is important to continue with certain measures to ensure everyone stays safe.


Remember we are an ‘enclosed space’ especially lifts and toilet areas. 

We want you to feel as comfortable as possible when visiting, therefore:

* Masks must be worn in the centre

* Please use our sanitising stations situated throughout the centre

* Our cleaning teams regularly disinfect all areas

* Please observe social distancing where possible

Thank you and we look forward to seeing you all again very soon.

Contact The Royals

If you have a question, or would like to tell us about your experience at The Royals Shopping Centre, please let us know. We can be contacted during centre opening hours using the details below.

Please complete this form and we will respond as soon as possible.

Facilities at The Royals

We go to great lengths to ensure that you have a pleasant shopping experience at The Royals. If you have any questions about our facilities please let us know.

Our car park is now open, contactless payments only.

Toilets, Baby Change & Baby Feed Areas

Male and female public toilets are located on the ground floor near TK Maxx, by the Pier Hill entrance. Separate baby changing rooms are also provided at this location. A dedicated baby feed area is available here too, for parents and guardians to feed babies and toddlers within a safe and comfortable environment.

Our car park offers designated spaces for parents with small children.

Due to social distancing measures, our baby feed area is currently closed.

Disabled Access

The Royals is fully wheelchair accessible and all entrances and exits to the centre have automatic doors.

The car park is well positioned and provides designated bays for customers with mobility problems. Lifts are also available near the Pier Hill and Church Road entrances.

Disabled toilets are located on Level One near TK Maxx, by the Pier Hill entrance.

Guide dogs are welcome at The Royals Shopping Centre.

Purple Tuesday

The Royals is taking part in Purple Tuesday every week, a day that promotes inclusive and accessible shopping experiences for all.

As part of our commitment to our shoppers, we reduce the level of noise and music throughout the centre every Tuesday and continue to provide assistance from our dedicated customer service team.


Surf the web for free courtesy of our complimentary WiFi service.

Simply connect to the “__The Royals Free WiFi” hotspot on your phone, tablet or laptop. No password is required.

You’ll need to enter your email address and postcode. You can also sign up for our e-newsletter, to receive the latest news, events and offers here at The Royals.

Acceptance of our User Agreement is mandatory.

Once this has been filled in, you’re free to surf the web for up to 1 hour.

Electric Vehicle Charging Facilities

We have Pod Point Open Charge electric vehicle charging on-site for customers.

There are 4 x 7kW charging bays available. Each bay has a Type 2 universal socket. It is free to charge.

Use the Pod Point Open Charge app to start charging and see live availability.

Visit Pod Point’s website for further instructions on how to use Open Charge points.

at The Royals

The Royals
Code of Conduct